Last updated: 11 Sep 2026
This policy explains what Platinum Pets Transport collects through this website, why, and what we do with it. If anything here is unclear, contact us at [email protected].
The contact form records your first and last name, phone number, email address and your message, so we can reply and keep a record of the enquiry.
We do not currently run a newsletter, and there is nowhere on this site to subscribe to one. We collect no email addresses for marketing. If that changes, this policy will say so before any sign-up form appears.
We store the name you enter, the messages exchanged, the page you started the chat on, and the tracking number if you provide one. We do not ask for an email address to start a chat. A token identifying your conversation is kept in your browser's local storage so the conversation is still there if you reload the page; you can clear it by clearing your browser data.
We cannot verify who is on the other end of a chat. For that reason we will not discuss sensitive details of a shipment in chat, and will send them to the email address held on the shipment record instead.
To arrange and bill a shipment we hold the customer's name, email address, phone number and billing address, along with the shipment's origin, destination, contents, weight, dimensions, dates, and the locations recorded as it travels. Invoices keep their own copy of the billing details as they stood when the invoice was issued.
Our server keeps short-lived request logs, which include IP addresses, to keep the site working and to limit abuse of the contact form and chat.
This site sets one cookie, and only for staff signing in to the administration area. It stores nothing about you and is not used for advertising or analytics. We do not use tracking or advertising cookies.
We do not sell your information, and we do not use it for advertising.
Some parts of the site load content from other companies, which means your browser contacts them:
We also use an email provider to deliver notifications and invoices. Those companies handle your information under their own privacy policies.
Shipment records and invoices are kept as business and financial records. Enquiries and chat conversations are kept while they are useful for supporting you. You can ask us to delete information we are not required to keep.
You can ask us to show you what we hold about you, correct it, or delete it. To do any of these, email [email protected].
If a shipment's details are wrong, contact the person who arranged the shipment with us, and they can ask us to update the record.
Access to the administration area requires a password, and traffic to this site is encrypted. No system is perfectly secure, but we take reasonable steps to protect what we hold.
Platinum Pets Transport
Queens, New York City, USA
[email protected]
+1 (929) 838-8689
If this policy changes we will update this page and the date above.
Have questions about your shipment, delivery schedules, or logistics planning? Our support team is always ready to assist you.
