Customer Reviews

Highly appreciated and recommend their services

We had such a great experience with Platinum Pet’s Transport bringing our new puppy, Bijou, home to us in Los Angeles. Alexis was wonderful with him throughout the trip, kept us updated, and made the handoff at LAX feel easy and reassuring. Lynn was also incredibly helpful coordinating everything and keeping communication clear leading up to travel day. We really appreciated how caring, organized, and communicative the entire process was. Bringing home a new puppy is already such a big moment, and they helped make it feel smooth from start to finish. Thank you Alexis, Lynn, and the Platinum Pet’s team for taking such good care of Bijou and getting him home safely to us. We’re very grateful!

I live with multiple sclerosis, so traveling is not always the easiest thing for me. Alexis was my Platinum Pet’s Flight Nanny and my Flight Coordinator was Lynn. Alexis brought my new puppy Haze from Plum Valley Pups in Chicago to me in San Diego. Alexis was extremely communicative and kept me posted with photos and videos the entire way. I am so grateful that Platinum Pet’s provides this service. It was a lifesaver for me!

Amazing service! We were updated through the whole process. from the moment our puppy was picked up from the breeder to having her in our arms. We were updated every step of the way with pictures a little video. I am truly grateful for platinum pet transport, and everything that they did to facilitate the transport of our puppy from California to Alberta. Thank you so much.